Installing macOS Agents

The macOS agent installer package .pkg and uninstaller package .pkg is delivered as a .dmg file. You can use the installer directly on individual endpoints for testing or for production environments.

Refer to the Software Downloads for the current versions available.

Installation can be performed using methods:

Using a Direct Install Method

Using an Unattended Install Method

Installing macOS Agents with Intune

The install examples use version placeholders instead of the actual install package versions. If you copy these examples, make sure to switch n.n.nnnn with the actual version numbers as listed on the Software Downloads page.
If you enter the wrong install code or you need to update an install code for whatever reason, rerun the package installer to provide the correct/new install code.

Agent Components

Some instances of the System Extension Privilege Manager Security failing to install have been observed when certain Antivirus, VPNs, and other tools that perform SSL packet inspection are enabled, these include but are not limited to: Global Protect VPN, CrowdStrike, and Palo Alto. If you encounter this issue, IBM Security recommends disabling the tool performing SSL packet inspection and retrying the installation. If issues persist, contact IBM Security Support.

The agent is made up of several components:

Privilege Manager.app
System Extension
Agent Utility
sudo Plugin
Service Agent