Using Thycotic Monitor

While using Verify Privilege Manager, you can utilize the Thycotic Monitor to help troubleshoot issues that occur on the web console.

  1. On the server with the Verify Privilege Manager installation navigate to C:\ProgramFiles\Thycotic\ThycoticDiagnostics and open the Thycotic Monitor.

  2. Right-click Thycotic Monitor and select Open.

    Open Thycotic Monitor application

  3. Left-click the filter icon for Event Time to filter for specific times in order to better help find a specific event.

    Filter by event time

  4. Left-click the filter icon to access Severity settings and filter for specific severity levels.

    Filter by severity

  5. Left-click on the filter icon for Message to narrow down specific messages and GUIDs to help find errors.

    Filter by messages

If you're attempting to troubleshoot an issue open the Thycotic Monitor and replicate the issue on the server where Verify Privilege Manager is installed. It may also be helpful to grab a screen shot, including a time-stamp from when you replicate the error. This will help with troubleshooting.

  1. Open the Thycotic Monitor.
  2. Replicate the issue server-side.
  3. Select File.
  4. Select Save.

The file saves as a .tracelog file type. You can upload the tracelog to your support case or review the event details for further information.